Privacy Policy
How Rayan Dispatch collects, uses, and protects your information.
Last updated: August 1, 2026
Rayan Dispatch LLC (“Rayan Dispatch,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit rayandispatch.com or use our truck dispatching services.
1. Information We Collect
A. Information You Provide
Information you give us when you submit contact or quote forms, request dispatch services, sign up for updates, or communicate by phone, email, or messaging — for example: full name, email address, phone number, business/company name, MC/DOT number, mailing or billing address, and details about your equipment, lanes, and service needs.
B. Information Collected Automatically
When you visit our website we may automatically collect certain details such as your IP address, browser type and version, pages visited, and the date and time of your visit, through cookies and similar tracking technologies.
2. How We Use Your Information
We use your information to provide and improve our dispatch services; respond to inquiries and support requests; set up your carrier profile, broker packets, and bookings; send service notifications and updates; for administrative and customer-service purposes; and, with your consent, to send marketing or promotional messages. If we intend to use your information for a new purpose, we will notify you first.
3. Legal Basis for Processing (Where Applicable)
Where applicable, we process your information based on your consent (for communications), contractual necessity (to deliver dispatch services), and our legitimate interests (service improvement, analytics, and security).
4. Third-Party Sharing
We do not sell your personal information. We may share it with trusted service providers, factoring or payment partners, and freight brokers as needed to perform dispatch services on your behalf, and with law enforcement or government authorities when legally required. All third parties are expected to protect your information and use it only for the purposes we specify.
5. Cookies and Tracking Technologies
We use cookies to enhance site performance, analyze visitor behavior, and remember your preferences. You can manage or disable cookies through your browser settings, though some features may not work as intended.
6. Data Security
We implement reasonable technical and organizational safeguards to protect your information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain personal information only as long as necessary for the purposes described here or as required by law, after which it is securely deleted or anonymized.
8. Your Privacy Rights
Depending on your location, you may have the right to access your personal information, request corrections or deletion, and opt out of marketing communications. To exercise these rights, contact us using the details below.
9. Children's Privacy
Our website and services are not intended for children under 13. We do not knowingly collect personal information from minors under this age.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any significant changes will be posted on this page with a revised “last updated” date.
11. Contact Us
Questions about this Privacy Policy? Reach us at info@rayandispatch.com, +1 (315) 979-4702, or via rayandispatch.com.